Navy FCU Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Navy FCU Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Florida

I made a payment of - to go to auto loan payment on -/-/2015. The bank set up an auto payment of - to come out on -/-/2015 without my knowledge. I was overcharged within a few days apart from each other. Unacceptable.

Navy FCU customer in Florida
Dec 04, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
In progress

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How Navy FCU handles Managing the loan or lease complaints

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints3/20125/20126/201210/20121/20132/20133/20134/20135/20136/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201512/20151/20163/20164/20168/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUManaging the loan or lease2.4%77.6%7.1%3.5%1.2%1.2%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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