Capital One Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

Capital One Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Texas

I am being charged a late fee for my - - 15 car payment when my car payment is not due yet. My car is financed with Capital One Auto Finance and I have paid my car payment on the - of each month for the past year and was not charged a late fee. I paid my - - 15 car payment on the - along with the late fee that I was charged. I understand why I was charged a late fee on the - - 15 payment because I paid my auto loan on the - instead of the - like I normally do.

Capital One customer in Texas
Dec 04, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
In progress

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneManaging the loan or lease1.2%77.1%9.3%7.9%0.5%3.8%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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