PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

I had made payments on the - mortgage for over 10 years with out a late or missed payment. PNC Bank asked that I pay in full and when I requested a hardship modification in -/-/- they sent it to me on -/-/2015. When I contacted PNC Bank they indicated I had 30 days to complete it and that my representative was - @ -. -. When I reviewed the documentation is does n't have - 's name or due date. When I contacted PNC again they indicated I had until -/-/-. I contacted them again and was told it had to be received by -/-/- but should be postmarked by -/-/-. No where is this stated. This is the 2nd time PNC has sent me Hardship Documentation with no due dates specified, the 1st time they denied me saying they received it too late. It was too late by a day. This is systemic behavior of 'moving goalposts ' to an avoid a loan modification.