JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Deposits and withdrawals California

I went to chase bank on -/-/2015, I made a cash deposit for $5000.00 cash. I did not bring my bank card but I gave my California ID to the teller. I filled out the deposit slip. But on - -, 2015 I checked my balance online and I noticed the deposit never made it to my account. By this point I did lose my receipt. I went back to the bank and asked one of the cashers to check my deposit and she said I had never deposited the $5000.00. When I asked to talk with their assistant manager she did not appear to give me any support to do so. She then said was going to check later and promised to call me but she never did. The next morning I sent my wife to give them my business card and tell the manger that I really needed her to call me. - hours later the branch manager called me and said they looked in the system and could not find anything. So now I went back on the -/-/2015 to talk again with the


went to the bank today -/-/2015 to try to fill out a deposit of just $20.00 so I could see if they put the money in a wrong account. To my surprise, not only could I not do the deposit, the teller also told me that they have - - in the system and did not know which one I was because I did not exist in their system. Even though I had my ID with me. I told him I wanted to talk with the manager and waited for her. When she talked with me I told her what had just happened and I asked why now that I 'm just depositing $20.00 they could n't find me in the system? But when I brought my $5000.00 it was not a problem. She looked in the computer and said they had no record of my account with the Chase bank, but I have a bank card. Then she later said they found me and I noticed they had the wrong social security number in the computer and she fixed it and confirmed I was in the system. I asked for the bank manager to give me the regional managers number and she told me that they did not have it. Then she just asked for my email and she was going to send him an email with my information. It is weird to me that they have a supervisor and do n't have not her number or her information to give to me. I am no longer comfortable with the way this particular branch is handling my money, and I fear that they are tampering with my information in the system.