Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs Massachusetts

I filed for a loan modification with Wells Fargo Home Mortgage -/-/-. I was assigned a " Home Preservation Specialist '' -. I hired attorney - office to represent me in the process because. -/-/- I received paperwork for a trial modification. In the paperwork, it did n't state whether through the modification my rate would be adjustable or fixed. My mortgage had been adjustable. I told my attorney that I would not sign a modification that was still adjustable just for my payments to balloon and get in trouble again. My attorney 's office spoke to - ( they had third party authorization and - would not speak to me ) and assured me that - told them it would be fixed. So, I signed for the trial hamp. In the process of finalizing the trial, I had issues with my lawyer 's office taking care of what I requested. In fact, right before signing the trial hamp, my lawyer 's rep told me that I should speak to - myself about questions I had. Because of this, I wanted to fire them. I lost faith in them and tried to speak to - 's office again and they


he handled about - modifcations and only about - had lawyers. So, I did not seek another attorney. When the final modification paperwork was on it 's way in the mail, - called me to tell me that I would get a copy for myself and a notary would come to my house to have my wife and I sign it. When I got my copy and before signing, I noticed that it did n't state it was a fixed interest rate loan. I called Wells Fargo to speak to - before the notary arrived. - was n't available at the time but another home preservation specialist asked if they could help. I said I was assured by my lawyer that she spoke to - and the rate would be fixed for the remaining payments. I wo n't sign if it is n't fixed. He said he would check and had me on hold for about 10 minutes. When he came back on he said he spoke to his supervisor and they can assure me it will be fixed. So I signed with the notary and assumed all would be fine. Then I got a letter a couple months ago saying my interest rate would be changing -/-/-. I called Wells Fargo and spent over an hour over a couple days being transferred around. Finally, they said they said they see records on their end of telling me my loan would be fixed but sorry, that is n't the case. They opened up an investigation and after weeks, someone from Wells Fargo called me to tell me, yes they told me that it would be fixed but it is not. That is not what I signed. I told him that they fraudulently got me to sign the mod and I would be filing complaints. " Anything else I can be of help with you with? '' he said? What now?