Regions Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Regions Bank account or service department,

Checking account Problems caused by my funds being low Louisiana

I have been charged multiple overdraft fees to an account I have at Regions bank despite being opted out of overdraft coverage and being told any transactions would be declined instead of allowing the account to become overdrawn. This account is primarily used for bills and other small transaction so it never keeps a high balance. There have been a few occasions where my account has gone over, but I was not charged a fee because Regions is supposed to decline charges that go over and it is their error when it does. Or so I 've been told. On -/-/-, my balance was $30.00 and a charge for $12.00 was made by me bringing the balance to $17.00. I was then charged a $36.00 fee for unknown reason which overdrafted the account. Being unaware that I was charged this fee, - more charges tried to go through. Instead of being declined, they were allowed to post to the account and I was charged an additional $72.00 in fees bringing my account to - $200.00. No explanation was given to me for these charges or why they were allowed to post. They did, however, try to convince me to opt in for overdraft protection which would have done me no good. Now, on -/-/-, I checked my account to find it overdrawn by $49.00 because of an account adjustment the bank has done for reasons I can not figure out. A bill was paid for $150.00 and a transaction for $58.00 was deducted, leaving the account at a posted balance of $0.00 as of -/-/-. The adjustment was done -/-/- with no explanation.

Regions customer in Louisiana
Nov 24, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with explanation

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