Barclays Credit Card Complaint

Barclays Credit card department,

Identity theft / Fraud / Embezzlement District of Columbia

On -/-/2015 I was alerted via text message of a fraudulent charge on my Barclay Card in the amount of $1100.00. I called the company immediately and confirmed that the charge was indeed fradulent. On -/-/2015 I called to inquire about the status of the case and I was informed it had been filed with the wrong department within Barclay. They then opened a new ticket and assured me the fradulent charge would be addressed. Today on -/-/2015 I called again to inquire about the status of the case and I was informed that nothing had been done since the new ticket was opened four months prior. Please help for I am being assured the case is being looked into and six months later the fradulent charge is still active on my account.