Encore Capital Group Debt Collection Complaint

Encore Capital Group Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt is not mine Washington

Midland Credit Management issued me a refund check in the amount of $1000.00 on - -, 2015. This check was deposited by me on - -, 2015. However, this check was voided on - -, 2015 by Midland Credit Management because it was supposed to be issued to my father, - -, and not me because it was a refund to the individual who had paid the original amount to Midland Credit Management. I spoke with customer service on - -, 2015 and was told a refund check will be issued within four to six weeks to my father, - -, and will be mailed to his address within that time. However, it is now - -, 2015 and six weeks from - - would be - -. Further, I spoke to a customer service representative on - -, 2015 and was told that the refund was issued on - -, 2015 to the card that the original payment was made to Midland Credit. However, this card has since been closed and no further information from Midland has been provided. In addition, the customer service representative hung up on me after placing me on hold. This is the second complaint I have initiated through the CFPB and the first was successful in that Midland Credit Management finally issued a refund check for the full amount that was paid to stop any further collection activity for a credit card that was deemed opened fraudulently by - - -. However, my correspondences to Midland Credit Management alone could were only ignored.