Navient Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Ohio

I took out student loans in 2006 to cover the cost of my attending - college. I needed the loans because - college reused to refund my tuition for a semester that after I had already left the college. I have been paying on my loans for years and the balance has only gone up. During that time I have gotten married and had - children so my financial situation has changed significantly. I am currently in good standing with my lender but had to put my loans in forbearance sue to being laid off ( see attached ). While in forbearance I applied for extended my request was denied ( see attached ) on every single - of my loans saying that my maximum terms were already met. Literally they are saying that there is no other option to pay my loan other than to pay them an unaffordable payment or go into default.


loans are not secured by any type of physical asset. Every month I am forced to chose between providing a decent life for my family and making payment to a student loan company that I simply can not afford. I have stayed current on my loans for years, and find it unacceptable that a company with such a horrible reputation be able to do this to my family and myself. I want Navient to work out a payment that I can afford even if I have to pay more in terest over the long term I must protect my family today. Sincerely- -

Navient customer in Ohio
Nov 20, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
In progress

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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