SunTrust Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Florida

I had a bill payer set to be paid from my suntrust checking account on -/-/2015 for $940.00 to Suntrust Mortgage, $180.00 for - -, $50.00 to the - - -. I - my bill payer service on -/-/2015 ( 3 days in advance of these payments being sent ). Suntrust still pulled the $940.00 from my account and then charged me $36.00 NSF fees for the other - items after there no longer funds in the account to cover them ( these were canceled in advance of the - - date as well ). As a result I accumulated $570.00 in NSF fees from debits that occurred during the processing of these previously - billpayers in addition to the $940.00 that should never have been pulled from my account.

SunTrust Bank customer in Florida
Nov 18, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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