Pulte Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Pulte Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

I was pre-approved by Pulte Mortgage to purchase a home from Pulte homes. ThisThis pre-approval was based on me fulfilling several things. My incomeneeded to be verified, I had to defer my student loans for a year, and I needed tpay off - credit cards. I paid - payments of $500.00 each to Pulte as a downpayment and they told me my house would be complete by - orearlier, but then told me it would be -. I had picked a base modelthat only had some cosmetic changes like flooring and cabinet color. Thehouse was framed when I started losing hours and was afraid of losing my job. I immediately started looking for a new job so that I could still buy the house. Iended up losing my job and informed Pulte. I did get hired a week or so later, and would be starting a new job for less pay about 2 weeks later. I was toldby


defaulted. I neverreceived anything from Pulte Mortgage that I was approved and they hadnever even verified my income. I was also not able to pay off the credit cardsdue to reduced income because my hours were cut and I was makingpayments to Pulte. I also had yet to receive anything from my student loans toshow that they were deferred. During this time I received a call from Pultestating I needed to pay $500.00 for an appraisal on the home. I told her I didn'thave $500.00 and she said I could use a credit card. I told her I needed to payoff the credit card as a condition of my mortgage. I was told there would be no cclosing costs and did n't understand why I had to pay for an appraisal on ahouse that was n't even built. I asked Pulte Homes for my money back andwas told that they did n't have to return it because my mortgage was approved aand I was in default. I explained that I was only pre-approved and was n't able tto meet the conditions of the mortgage. I was left with no job and no money. Pulte offered to put my money toward the purchase of a home at a later date, but I will never buy a house from them. I just want and need my money back.

Pulte Mortgage customer in Arizona
Nov 16, 2015

* Source: CFPB Complaint Database

Pulte Mortgage response to complaint:
Closed with explanation

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