Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

RCS Loan # -Investor - - - - - and - - - - - # -, - -, CA - -/-/- - serviced this loan for - -. A Notice of Default and then a Notice of Trustee sale were filed. The sale date was set for -/-/- at -. - called our clients and told them that they were required to move out of the property prior to the foreclosure auction. Unfortunately, our clients did - they actually left the state ). I am assuming you can guess what happened next .... - cancelled the auction and did not notify our clients. Our clients have believed for the last 6 years that they did not own the property. Our clients contacted us for help in early - when they received a document from RCS that they were now servicing their loan ... .. and to their surprise ... they still owned the condo.


On -/-/- - at RCS stated the commission must be reduced to - % and they will not pay back HOA. On -/-/- we spoke with - again. He said that the investor is refusing to pay business tax, refusing to contribute anything towards HOA, and they will not pay HOA transfer fee. - claimed that the investor, - -, will not contribute towards past HOA dues stating " They should have been paying while they lived there, and instead they kept taking money from the government and got to live there for free ''. - said we must provide corrected HUD in 7 days or will be closed. -/-/- - RCS sent us an approval letter cutting the commission to - % and declining to pay back HOA. There are several issues with RCS .... 1 - We have already spoken to - - and they have confirmed they pay - % commission in a non-dual agency short sale. 2 - RCS is syphoning off the - % commission and keeping it for themselves3 - the CFPB has already caught them committing servicing fraud ( see # - above ) and recently fined them for this same thing. 4 -The homeowner was forced out of their home by the servicer. The sellers moved out of state due to being forced out of their home - due to the actions of the servicer. This injures the investor, seller, community and the HOA. 5 - - and RCS have been running a zombie foreclosure since forcing the sellers out of their home. 6 - the HOA fees resulting from the servicers actions top $18000.00 over the last 6 years that our client did not know they owned the property. ( The property has been vacant all that time. The sellers were - after moving out, and the HOA had no forwarding information. ) 7 - Commissions and fees typically paid by - - are being thrown out and - - at RCS stated that " if you do n't like it too bad - We will just cancel the file ''. 8 - - stated " They should have been paying while they lived there, and instead they kept taking money from the government and got to live there for free ''. ( ( Is he accusing an - military member of committing FRAUD against their own employer-the -? ) ) 9 - BOTH SELLERS are - MILITARY!!! I find it interesting that RCS chose today - -/-/- - to send an approval letter that spits in the face of the very people that have served, given, and dedicated their lives for the freedoms we enjoy in this country. Enjoy yet another CFPB complaint ... and Happy - - RCS!