Quicken Loans Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Quicken Loans Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

my house burnt down on -/-/2015. i finally received a check from my insurance company to pay off the mortgage on -/-/2015. i two day priority mailed a - check to quicken loans on -/-/2015. the post office lost the check and it did not arrive until -/-/- so now quicken loans wants me to pay an additional - to avoid forclosure on the property because it did not arrive by -/-/- eventhough i have tracking numbers and proof that it is not my fault and it was lost in the mail.

Quicken Loans customer in Pennsylvania
Nov 12, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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How Quicken Loans handles Loan modification,collection,foreclosure complaints

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints12/20111/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20133/20134/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20148/201410/201412/20141/20153/20154/20155/20156/20157/20158/20159/201511/20153/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansLoan modification,collection,foreclosure3.8%88.5%2.6%2.6%2.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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