Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

my house burnt down on -/-/2015. i finally received a check from my insurance company to pay off the mortgage on -/-/2015. i two day priority mailed a - check to quicken loans on -/-/2015. the post office lost the check and it did not arrive until -/-/- so now quicken loans wants me to pay an additional - to avoid forclosure on the property because it did not arrive by -/-/- eventhough i have tracking numbers and proof that it is not my fault and it was lost in the mail.