Quicken Loans Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Quicken Loans Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Georgia

I want to complain about Quicken Loans who holds my second mortgage. I was trying to refinance my first mortgage under the - program to lower my monthly mortgage payment. Quicken refused to subordinate their loan although I have 75 % loan to value on the first and a combined loan of 95 %. I ca n't imagine why they are doing this. I declared bankruptcy about 6 years ago and could have included the second. I wanted to do the right thing and have continued to send my payment - which became Quicken, over the years.

Quicken Loans customer in Georgia
Nov 12, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Quicken LoansComplaint HistoryComplaints1/20124/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20145/20148/20149/201410/201412/20141/20152/20153/20154/20155/20156/20158/20159/201510/201511/20152/20163/20164/20165/20166/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Quicken LoansCredit decision / Underwriting1.3%91.1%2.5%1.3%2.5%1.3%ClosedClosed with explanationClosed with monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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