Liberty Home Equity Solutions, Inc Mortgage Complaint

Liberty Home Equity Solutions, Inc Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Connecticut

In the -/-/2015 I applied for a HECM as power of attorney for my - year old father. This loan was approved, closed in - of 2015, and an initial draw was taken on - -, 2015. My father passed away on - -, 2015. Ever since this process has been a total nightmare. Monthly reverse mortgage statements continue to be mailed to my father 's previous address, delaying my receipt of what could be important information. The most recent statement includes a charge for another property appraisal, less than four months after the original property appraisal. Each month 's statement also includes a fee for property inspection ; I have no idea what this means and certainly was never informed of such a charge during the application or closing process. Most recently I was informed that propertyinsurance coverage has expired and the lender is going to buy said insurance. Again notice is sent to an address which is not mine delaying any response or corrective action. Moreover, I have not received any notice of insurance expiration from the insurer and have recently paid a premium installment. My original intent was to sell the property and repay the loan with the proceeds, but to get out from under this treatment I applied for and was approved for a home equity line of credit on my own residence. I want to be rid of this siituation and this company as soon as humanly possible.