JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Account opening, closing, or management California

I received a bonus offer from Chase Bank regarding opening of new checking acct. I called their customer service and refer me to the nearest branch Chase Bank at - - - - - -, - -. I came to their branch on - -, 2015 around -. I entered the branch and went to their new accounts. I meet the banker name Lorraineand telling her that i will open a new checking acct and setting up direct deposit. She respond to met in rude way 'you know what time it is? we cant open your acct since it takes 45 min to finish but it told her i was at branch prior to their closing. So she asked the branch Manager -. So She came back asking - valid id 's So i present her my Valid drivers license and ATM debit from - - -. While on the process she ask to enter my ssn # then i entered it. Then she


.... i asked her if she is serious she said yes with rude voice ... ... ... ... ... ... I told her i have it but i do n't bring it with me all the time for safety reason. it might lost. She said i do n't care you should carry it all the time since you born from the -. We ca n't open your acct. if you want go to another bank but chase policy is that we ca n't open without your green card specially your born in the -. So i felt discriminated and embarass. because of my race as a born from -. I ask the Manager - - to told about it but it get worse she protect her banker and telling same thing since i born in the - i need to have my green card. So i asked her that i can bring it tomorrow cause i need it on my direct deposit. But she told me that same thing you born from the - Chase bank policy is to have a green card as primary id. I told her that i have shown already - form of id 's to banker - .But Manager - said again. It 's policy if you born in the - we require green card as the id.Also she said she dont care even i report them to any agency since she is the vice president of the company. I felt discriminated for what they did to me. Hoping that you 'll help and assist me with this unlawful treatment by this personnel from Chase Bank.They reject me and discriminate to open an checking acct since i born from the -