Quicken Loans Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Quicken Loans Mortgage department,

Conventional fixed mortgage Settlement process and costs Texas

Our loan was scheduled to be closed on Friday, -/-/- at -. This has been the date for the entire loan application process. Today ( Tues -/-/- ) our realtor received a call from our lender 's closing department informing her that the Settlement and closing documents are being sent out today to review online, and " due to new guidelines '' and citing a holiday tomorrow -/-/- the closing now has to be postponed until Monday -/-/-. This is not necessarily a complaint against my lender. This is a - customer who now has to re-schedule moving company, allow the seller an extra 3 days of lease after the delayed closing date due to the fact that they have to close on this house prior to closing on their new house, all because of these " Know before you owe '' guidelines that " will not cause any delays ''. In the real world, they do cause very costly delays. There needs to be a way that mortgage applicants can choose to waive these new guidelines.

Quicken Loans customer in Texas
Nov 10, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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