Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

I closed on a mortgage with - Mortgage - NMLS # - on Wednesday - -, 2015. My first payment was due - -, however, I sent it in early and it cleared my bank of - -. I then received a notice from - - - Mortgage on - - that they were transferring my mortgage to Central Mortgage Company NMLS ID : -. I received a notice from Central Mortgage confirming transfer, however, they are saying that I still owe my - - payment. I have tried calling them about - different times, however, their phone number has been busy and they have not responded to my email. I find the lack of contact information on their website or any way to contact an actual person to be very deceptive.

Arvest Bank customer in Georgia
Nov 09, 2015

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Arvest BankComplaint HistoryComplaints12/20111/20123/20124/20125/20126/20127/20128/20129/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20148/20149/201410/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/20152/20163/20164/20165/20166/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Arvest BankLoan servicing, payments, escrow account88.4%1.2%3.5%7.0%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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