Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

I closed on a mortgage with - Mortgage - NMLS # - on Wednesday - -, 2015. My first payment was due - -, however, I sent it in early and it cleared my bank of - -. I then received a notice from - - - Mortgage on - - that they were transferring my mortgage to Central Mortgage Company NMLS ID : -. I received a notice from Central Mortgage confirming transfer, however, they are saying that I still owe my - - payment. I have tried calling them about - different times, however, their phone number has been busy and they have not responded to my email. I find the lack of contact information on their website or any way to contact an actual person to be very deceptive.

Arvest Bank customer in Georgia
Nov 09, 2015

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

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