SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Florida

Suntrust BankOn - the - I did receive a phone call around - or may be later from the bank, the lady said that they have stop a credit card charge to my account for over - I did said to her that I did not purchase anything, she said card ending -, I did replied that I do n't have the card for long time, she ask for my - number and I did explain that I do not remember and I was driving home that as soon as I arrive I will call back, and I did, I visit on Monday the - the Branch on - - FL , where I get the first document, I did call the branch to not paid the charges, I went back to the branch on - - - on Saturday - and I e-mail back and forward by e-mails. I contact them until I received the letter r that my claim was denied and that was not - charge was - charges over - as I can probe to the documentation attached. They have declined my claim. I need your help to reopen the claim since that they have no provided me with any information. I am there customer for over 20 years an as a customer I deserve a better service and security on my accounts. I did discover that there was - active Debts card on my account under my name, and that is not a regular procedure on any bank. How there is possible that under a business - person has - card for over a period of time. There is not security at all.