DFC Global Corp Payday Loan Complaint

Payment to acct not credited

DFC Global Corp Payday loan department,

Payment to acct not credited Florida

The store allowed an extend payment plan on a payday advance that was paid for in full by ACH check on - -, 2015 and fail to refund cash payment. I obtained a loan of $500.00 from The Check Cashing Store and agreed to payback $550.00 on - -, 2015. I was not able to pay the full amount on my due date. The representative allowed me to make a partial payment of $300.00 in cash in order to extend the remaining balance of $250.00 for my next pay period. The Check Cashing Store ran my check which cleared on - -, 2015 in the amount of $550.00. I contacted the store and was advised they had no record of my cash payment and that my receipt was not valid because it was tendered as a Money Order. The rep claimed she could not do anything but have the manager - look at the surveillance cameras to prove I paid cash. The Check Cashing Store or the manager has made NO EFFORTS to contact me with results of the surveillance camera or my REFUND of $300.00.

DFC Global Corp customer in Florida
Nov 07, 2015

* Source: CFPB Complaint Database

DFC Global Corp response to complaint:
Closed with monetary relief

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