SunTrust Bank Prepaid Card Complaint

General purpose card Fees

SunTrust Bank Prepaid card department,

General purpose card Iowa

We have - prepaid debit cards from Suntrust bank that had a beginning balance of $25.00. We were charged monthly inactivity fees for no activity after 4 months of not using the card, which violates our understanding of the CARD act, which only permits the charging of fees after 12 months of no activity. The terms and conditions of the Suntrust prepaid debit card are here : Inactive Account Fee $2.00 per month following 3 months of inactivity. Inactivity is defined as no transactions ( cash or purchases ) or account inquiries made on the Card account. https : - $ - in activity fees $ - in activity feesI 'm asking for Suntrust bank to be held accountable for violating the law on protections against fees within a 1 year period, and for a refund of these activity fees.

SunTrust Bank customer in Iowa
Nov 04, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed

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