JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Other bank product/service Using a debit or ATM card Florida

On - -, 2015, I contacted the bank that there were some unrecognized charges on my account due to a temporarily lost debit card, which occurred a few days prior, on or about - - - -, 2015. I noticed this when I did check my account, and reached out to the claims department, and went over all the charges that occurred during that time, and advised the associate of this information. I received a temporary credit the following day in the amount of - for this. On - -, I received an e-mail from the claims department that they denied my dispute due to charges still having occurred that they claim I did not report. However, I advised the bank associate in the claims department of all the charges that occurred on that date, and the amounts. I reached out to the bank and attempted to find out what exactly they were referring to, since they did not provide any information via e-mail. The woman on the phone was extremely rude and unhelpful, and quite frankly could not understand nor communicate very effectively in english. I advised her of the information that she was requesting, and she kept saying she would not help, too bad, not going to re-open claim. Next time give us all the information, but clearly she could n't even communicate effectively nor understand what I was advising her. I attempted to be transferred to a manager, in which I was hung up on. I called back again, only to finally get someone on the line who could assist. They were supposed to review the issue, and correct the matter at hand, due to the bank error of not understanding me the first time, and add the missing charges that were originally advised to the claims department. They were supposed to freeze any action and review again. I keep calling back but I have not gotten any response, and they are still penalizing me for the bank error caused by the associate who did not comprehend well enough to input all of the correct information.