JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Closing/Cancelling account Florida

I applied for a Chase - credit card account and was approved. I added - additional authorized users and we received our cards in the mail in a timely manner. Upon receiving the cards we began to use them to pay bills. After about 5 days after we started using them the card charges were no longer authorized. When we inquired as to why, they said they had suspected some fraudulent activity on the account and would get back to us after the investigation. Being concerned that someone had gotten our card numbers, I call Chase and asked them to close the account and open a new - for us and send us new cards. We did not hear back from Chase for about 10 days so we call them. After many calls we were finally directed to - - in Fraud operations. He said they were investigating the account for fraudulent activity. I asked him what kind of fraudulent activity and he said is was a report from an independent agency that Chase used to monitor credit card use. I explained that all of the charges on our account were ours and that there was no fraudulent activity from


He never called back. -/-/- I got a letter from - - saying that they were investigating possible fraudulent activity on my account and to please call him at my earliest convenience. I called him on and got a recorded message. I left him a message. I did not hear back the next day so I called and left another message. I did not get a call back from - - so I called Chase and asked to speak to his supervisor. After being on the line for 28 minutes I was given the number - and was told that she was waiting for my call. I called her and left a message. I doubt I will hear back from her.