Seterus Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Colorado

This letter was sent to mortgage company Seterus INC. Now my house is in foreclosure, and they wo n't talk to me, since loan is in my ex-husbands name. I have made every payment since being awarded the house last - -. This letter I am attaching will explain more. Seterus , Inc . -Re : Loan # ---/-/-To Whom it may concern : I am writing to request information on my home ; at property address - This is my house. It was my child hood home I inherited in - from my deceased parents. When my ex-husband and I refinanced this property with your company, we used only his income and credit score, because at that time I was a stay at home mom, and he


cashed. Nor will anyone discuss this with me!! Last year, -/-/- our divorce was finalized and the judge awarded me my house. ( COPY ATTACHED ) - - was court ordered to pay all the delinquent payments at that time and I would resume the first - in - -. I made each month 's payment to you in the amount of $610.00. I paid every month! I sent you -/-/- payment of $610.00, which you returned to me. ( COPY ATTACHED ) Letter states that you sent explanation to the borrower. I then called and was told that the payments were delinquent, and each month I paid, the payment would be applied to the previous months. Therefore, you sent me a copy of a letter you sent -, stating you were willing to work with him on the delinquency of the account, and modify the loan. It stated that that a payment of $760.00 should be sent in for -, - and -, while you waited for hardship letter and documents from - - to modify. I called on Tuesday, -/-/- and was told - never responded to this request. I asked where my -/-/- check for $760.00 at! I was told they could n't discuss this with me as I was n't authorized now! Last night, -/-/- I got a phone message from - - stating my house was in foreclosure and I had until -/-/- to pay you $5600.00 because I have failed to pay any of my payments over the past year!!!!!!!!!!!!!! I have sent you all of my canceled checks to you for the past year, showing you I HAVE PAID!!!!!!!!!! This is my house, and clearly - is in contempt of court, which I filed against him on Tuesday -/-/- with - - Courts in -, CO. Please send me correspondence regarding my check, and what is going on. I am the owner of the home and I will file a complaint against you legally, if a foreclosure is truly happening. In my own eyes I believe that - is just unhappy that I won the home in the divorce and doing everything in his power to make me lose it! I have attached all of the pertinent information needed for you records ... Thank you--

Seterus customer in Colorado
Nov 04, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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