Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

We have been dealing with RCS for the past year to complete a short sale. We did have an open Bankruptcy -/-/- due to financial hardship and to help us with - selling our property. In -/-/- RCS files a motion to release property from the Bankruptcy. According to them it was released, but we were never notified. In -/-/- with had submitted a strong buyer qualified to close on the purchase of - - - in - - California. RCS Bank order the appraisal and reviewed the offer. On -/-/- RCS counter offer at $ -. We then submitted the buyers counter at $ - after we had his inspections done. RCS requested more financial documents from us plus a payoff from - - Bank which took 2 weeks to get. All the info was sent a few weeks later. However on -/-/- RCS canceled the Short Sale and put it up for auction to foreclose -/-/-. All we need is a few weeks for RCS to allow them to finalize the approval of this short sale. However they said they need 37 days to review an offer prior to sale date. We tried to speak with supervisor and we were told they were busy and there is nothing we can do. I always try to be positive and do the right thing. We do NOT want this to go to foreclosure and we are asking RCS to conduct their final review of the short sale since we were at the end of the approval process. Thank you for your time.