Continental Credit Control Debt Collection Complaint

Continental Credit Control Debt collection department,

Medical Disclosure verification of debt Not given enough info to verify debt California

Continental Credit Control ; - -. - -, - -, CA - Phone - ( - - -Continental Credit Control was contacted in good faith to resolve only - outstanding medical bill that consumer was aware of. Several phone calls and a voicemail were made to reach them. Upon contacting - - and - - it was it is policy not to send notices or call in regards to updating consumer of more than - acount outstanding. To quote, '' We do n't have to send you anything, you could have called. '' When asked how a consumer is supposed to be aware that several accounts exist when - notice attempt several months ago the response was stated that Continental Credit Control does not send out statements, call or notify you that the collection has not been paid on. Accounts from - physician may exist from different visit and consumer only is aware of -, paying on - - what way could a consumer be aware. Continental credit Control Rep stated that their accounts are all seperated and treated seperately even for - physician so they do n't have to tell you about other accounts you owe on, as a


months with electronic check in good faith in regards to new discovery of other amounts under different account numbers, Continental Credit Control Rep. - - stated that the only way to remove the credit reporting was to pay in full by credit card. When asked if why other creditors were willing to work out a guaranteed debit payment plan the response was the staff Rep : - - stated it was not an option. Whe asked further if this was a company policy or a California - - - Representative - stated he became rude and talked ove me each time interrupting the consumer. When calmly approached for a reasonalbe explanation or effort to work with reaching a amicable agreement with debt collection - - - was even less professional and stated he could only assist the concumer if the bill was paid in full at the time of the all and he could no longer talk to and hung up leaving consumer slammed on the othe end of call and having to call back to resolve amounts/account reference numbers and other details with -account representative. Hanging up on a consumer when the consumer is asking if it 's a company policy/practice or California - regarding statements, payment plans or such is just plain unfair practice and leaves the consumer at the loss, having to call back through phone trees, voicemail and waiting on the phone. Of all the agencies this consumer has dealt with Continental Credit Control has shown themselves to be the least worthy or fair practice and assisting consumers staying informed of outstanding or transferring medical bills by stating they do not have to send out notices, nor inform the consumer that other account are not grouped together for the same medical physical, so you only pay - account while the others stand out and accumualte interest. That is not fair, and then report it to your Credit. Also that when a consumer attemtpt to make a payment plan and provide account and payment in a good faith effort for best business practice is told that the only way is pay it off in full or not at all. In this day when financial and - crisis has it all of us it is disconcerting that Continental Credit Control Representatives - - and - - should follow such a phone script in business with patients. The phoe calls were tape recorded and hopefully will be followed up to review Continental Credit Control for improvements.