Altisource Portfolio Solutions, S.? r.l. Mortgage Complaint

Altisource Portfolio Solutions, S.? r.l. Mortgage department,

Other mortgage Credit decision / Underwriting California

Short sale solutions is working on a short sale on behalf of - - -, she has - loans the first is with - - now - ( - loan ) the - is with Nationwide Credit Inc . Per - guidelines a - mortgage should only receive a max of - from short sale proceeds, nor seller, buyer or agents are allow to contribute. Nationwide Credit Inc is insisting we give them a higher payoff amount despite the fact that we are prohibit to do so per -. The seller has complied to all requirements, has provided all the information requested by NCI that proves her financial hardship, seller is trying to avoid foreclosure, - is willing to work with the offer amount we have, however we can not proceed because NCI is NOT willing to release the lien and issue an approval letter for less than 20 % of the unpaid principal, the total amount due is -. We are afraid this will lead the homeowner into a foreclosure. We can not issue more money to NCI, we would be violation of - guidelines.