Capital One Credit Card Complaint

Overlimit fee

Capital One Credit card department,

Overlimit fee Illinois

Capital One continually charges me overlimit fees, despite the fact that I have n't used my card in many months! I call every month to complain and it takes me threatening to report them for them to remove it. I 'm tired of this. I 'm sure they are doing this to other people and it is illegal. I pay the minimum or more every single month. I do n't use my card, yet they find a way to charge me these fees. Please look into this practice. It has to be illegal. This is a record of what has happened since -/-/- ( the last time I purchased anything with this card ) : -/-/-Minimum due $73.00, Paid $ -- --terest- $ -Overlimit fee- $ 39Sept -Minimum Payment due $73.00, Paid $ -- -Interest Charged $ -Overlimit fee $ 39- -Overlimit fee $39.00 ( The previous overlimit fee put me over my limit!!! ) -/-/-Minimum Payment due $73.00, Paid $ -- -Interest $ -Overlimit Fee $39.00

Capital One customer in Illinois
Nov 02, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints1/20123/20124/20125/20126/20127/20129/201210/201211/20121/20132/20135/20136/20137/20138/20139/201310/201311/20131/20143/20145/20147/20149/201411/201412/20143/20154/20155/20158/20159/201510/201511/201512/20153/20167/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneOverlimit fee1.6%39.3%47.5%1.6%3.3%4.9%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOverlimit fee4.5%4.5%5.1%1.1%34.3%50.0%0.6%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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