Seterus Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Seterus Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Ohio

We had a home for 15 years in - -, NJ and my husband lost his job in - of -. We tried to sell the property in short sale, but - denied - separate short sale offers. We went into a backdated foreclosure in - of - and had moved out of the house at that time. - then got caught up in the robo-signing mess and our foreclosure was put on hold. In -, we were told that the - forgiveness act was expiring and we should file for bankruptcy against the house due to it still being in our name and again in active foreclosure. The home was discharged in - -. Our loan had been sold to - when - went under, and they were notified of the bankruptcy. They assured me that they would put the home in sheriff sale, but during the -/-/-, 6 years after initially leaving it, we were told it was sold to Seterus. Seterus has been calling me weekly ( every 5 business days ) on my cell phone to try to collect the debt, though they know we were discharged and they have been given the file number repeatedly.


The house is still in our name though it was turned over to - in -, and we are forced to still rent due to the inability to attain a mortgage because of the lien in our names. We have been given varied directions by attorneys, such as to rent the property and make some money, do a deed in lieu, which had already been offered and refused, or just wait it out. We need help!!! There is no end in sight at this point, and it is severely preventing us from moving on with our lives.

Seterus customer in Ohio
Oct 31, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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