Hyundai Capital America Consumer Loan Complaint

Vehicle lease Taking out the loan or lease taking out the loan or lease

Hyundai Capital America Consumer Loan department,

Vehicle lease Taking out the loan or lease Taking out the loan or lease Illinois

Summary : we agreed on a $ -/ month payment for 36 months and - miles/year on a leased vehicle from - - ( - ) - located at - - - - - , IN -. After we agreed on the price of the vehicle and 36 month terms, the salesperson - - came to us and said they made an error and did n't figure in the correct amount of sales tax and the new total with tire protection would be $540.00 per month. I authorized the deal. Problem : The terms changed after we agreed on the deal, Fraud & Deception. We later leaned that a document for 48 months on - page and 36 months referenced in another section ( attached ). we 've made several calls and have written several notes and have not received a response resolving this fraudulent action. When we initially discussed it with - ( salesperson ) and the Finance Mgr. we were informed that there were - options presented, - for 36 mo and - for 48 mo tosign. This is not true. 48 months was never discussed or part of the terms. We would have never agreed to 48 month terms. We are requesting the following:1 ) the correct terms of 36 months be applied to the lease, or2 ) Return the vehicle and terminate the lease. Thank you for assisting in the resolution of this matter.

Hyundai Capital America customer in Illinois
Oct 30, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

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