Banco Popular de Puerto Rico Money Transfers Complaint

Banco Popular de Puerto Rico Money transfers department,

International money transfer Money was not available when promised

On - - a wire transfer of $23000.00 was made through Popular Bank from a corporate account in - - to a supplier 's corporate account in - Bank, -. To this date -/-/2015 the funds have not been received by the beneficiary. After numerous contacts and follow ups with Popular Bank 's representative we have been provided with little information as to what is going on. The bank charged me $20.00 to do a TRACE on the transaction and 10 days later i still do n't have an official answer. after numerouse follow ups Popular Bank finally informed me that the funds were being withheld by - - - - - bank ) because of an - regulation. I verify the - list and my supplier is not listed by - and I ask the bank about it and they do n't know what the issue is because its - - - holding the funds. On - -, Popular Bank informs me I need to provide additional information from the beneficiary, this information was provided the same day. Ten days have gone by and still we have no answer nor explanation as to why the money has not reached its destination or been re-deposited in my corporate account.