Zenith Financial Network Inc Consumer Loan Complaint

Installment loan Problems when you are unable to pay

Zenith Financial Network Inc Consumer loan department,

Installment loan Problems when you are unable to pay Louisiana

I applied for an installment loan through - - ( - ) close to a year ago and faultered on making regular payments due to medical and family emergencies. - gratiously worked with me but the emergencies persisted and they sent my account for collections to ZFN & Associates, - - - - -, - -, FL, -, ( - ) -. While the representative assigned to my account was very accommodating and understanding her knowledge of recommended avenues to pay were lacking GREATLY! I was sent on a goose chase to find a magical debit card sold at - where I could load more than $500.00 at a time. My payment was to exceed that amount and to be taken out the next business day. She could not get her mind wrapped around the fact that I could have gotten ANY reloadable card where I could load $500.00, then the rest at same register back-to-back. I thought well maybe they ca n't take more than $500.00 off at a time or something weird, along those lines. Hence, my having to take time off of work, getting chewed out by my boss, burning up the LAST of my gas for


I got paid for me to get the card. SERIOUSLY!!! THEN I got not 1, not -, not 3, but 4 calls, IN ONE HOUR!!!, from another male agent and a manager at this agency to ask why I had not secured my arrangement with a debit card. Mind you, they had my screen up right before them as they were talking to me having full knowledge of the arrangement I had made with the other agent, AND I HAVE a debit card in my possession, an - Serve Card ; but they do n't take that one! I do not deny the debt I owe with CC but there is NO WAY ZFN & Associates should be this ignorant of how to handle business and people.

Zenith Financial Network Inc customer in Louisiana
Oct 28, 2015

* Source: CFPB Complaint Database

Zenith Financial Network Inc response to complaint:
Closed with non-monetary relief

Consumer disputes how Zenith Financial Network Inc handled their complaint

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