Navient Student Loan Complaint

Non-federal student loan Can't repay my loan can't temporarily postpone payments

Navient Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Hawaii

I have a private student loan through Navient ( formerly - - ). I feel this loan was made with predatory intentions. As I entered my final year of undergraduate education at Louisiana - University in - -, I was told there would not be enough funding available and my only option would be a private student loan. ( Had I known how this loan would work I would have used another lender. ) I was referred to - - as it was the largest lender for these types of loans. After graduation I decided to continue my education and pursue a -. After being accepted into the program it was another four years until I graduated with a - ( - ). The entire time interest accrued on that original loan at 9.5 %, which I feel is an unfairly high rate considering I had relatively good credit while working part time during college. Again, I needed money to finish school and should have looked for better options. So, now fast forward a year. What I did not realize was that I was only able to receive one year of


not make enough to cover all of my expenses. I called Navient to discuss a short one month forbearance so my credit would not be affected and was told I was no longer eligible and should just skip the payment. I did that and then later was able to catch up. Now we have a a bit of a slow period and I have not been able to make a payment for 4 months. I have spoken with Navient several times and usually were not willing to take anything less than the total amount past due. I spoke with them today and they offered a reduced payment for 15 months but I would need to pay them - dollars by Friday. I do not have an extra - dollars at this time. I was told I would be receiving a letter from their attorney. The person I spoke with liked to raise her voice quit often when I explained that my business and living expenses come first and then if anything is left I could pay the amount they requested. I am very frustrated with this company and have had very rude calls to my home line and my business line. I feel that this loan was originally made in a predatory fashion and I was taken advantage of as countless others have also been victims of this company. My original loan was for - dollars. Now the debt is over -. I have explained to them many times that I intend to pay the debt but they are no longer willing to work with me. Today they threatened me with wage garnishment. My response is that I would then be forced to apply for bankruptcy and attempt to have this debt either discharged in chapter - or reduced in chapter -. I do not want to do that but they may force my hand.

Navient customer in Hawaii
Oct 28, 2015

* Source: CFPB Complaint Database

Navient response to complaint:
Closed with explanation

Consumer disputes how Navient handled their complaint

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http://www.navient.com/
(302) 283-8000
123 S Justison St Ste 300
Wilmington DE 19801
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