NetSpend Corporation, a TSYS Company Prepaid Card Complaint

General purpose card Unauthorized transactions/trans. issues

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Connecticut

On -/-/- I used my - Prepaid - to rent a car from - - - in -, - -. On that day, a pending transaction in the amount of $960.00 was put on my card without any warning. The car was returned the next day and payment was deducted from the same card. I have spoken twice with - Prepaid, and they requested that documentation supporting the release of the transaction be sent to --. - has sent the requested documentation yet I received word today that the documentation was unacceptable. - has said that it has done all it can and that it is now down to me to resolve this issue with PayPal/Netspend. I am a retired - trying to live in - - on a fixed income. As of this morning I have a little over $11.00 for groceries to last until I receive my next social security payment on -/-/-. Having nearly $1000.00 held back from me for two weeks is a nightmare.

NetSpend Corporation, a TSYS Company customer in Connecticut
Oct 27, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyComplaint HistoryComplaints10/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20166/20167/20168/20169/201610/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3NetSpend Corporation, a TSYS CompanyUnauthorized transactions/trans. issues1.7%86.2%8.6%3.4%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.3%3.2%0.1%25.0%48.3%23.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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