M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Checking account Problems caused by my funds being low Maryland

I had a checking and savings account with M & T bank in -. My account experienced some overdraft due to how M & T was posting ACH 's and due an unauthorized merchant charge in which an investigation was launched and M & T was sent correspondence that the charge was in fact not authorized by me. I have tried on multiple occasions to no avail to rectify this negative balance M & T says I owe to them of $230.00 in overdraft fees. They have told me that there is nothing they can do I have to pay the money. I do n't owe this money no - will help they will not allow me to speak to a manager. I need assistance in getting this account cleared. I received a refund check from M & T bank last year for another account due to a lawsuit so I do n't understand why they would issue me a refund but will not handle the issues with this account. Its very unsettling that no one at M & T will do anything to help me and they have acknowledged on several occasions that they received the correspondence from the merchant and that at the time the way my items were being posted was incorrect. Its just ridiculous how much the ball has been dropped on my account even at the branch I went to see a branch manager in - -, MD and she was going to work on this for me and never got back to me I called her for weeks.