ACE Cash Express Inc. Debt Collection Complaint

Payday loan Communication tactics threatened to take legal action

ACE Cash Express Inc. Debt collection department,

Payday loan Communication tactics Threatened to take legal action Ohio

I received a call from a lady " - '', from a number from our county Clerk of Courts ( allegedly ). I was advised that there was a summons or sealed affidavit. I then inquired to what is was about and was given the number of ( - ) -, and to contact " - -. '' Upon calling, I spoke to a " - - '', working for a company called - - -, and the Law Firm of - -, based in - -, FL and was told by " - '' that they were going to serve me with papers. I immediately became suspicious but asked for the validity of the debt. Although he gave me some information pertaining to the debt, I was still unsure ... I then called the actual company ACE cash, and was advised that although ACE does use their services, they do not condone the threat or go after default debtors in that manner. I asked for a phone number for this company from ACE, and were given ( - ) -. I was told by the representative at ACE to call that number, and ask for -. Upon calling, I immediately got " - '' again. This was suspicious to me, but I then told him I need to check some things out and I would call him back.. I was advised by ACE that they just sold the account to the collection company approximately 30 days ago. I have never received any kind of written notification from any collection agency. Thank you

ACE Cash Express Inc. customer in Ohio
Oct 23, 2015

* Source: CFPB Complaint Database

ACE Cash Express Inc. response to complaint:
Closed with explanation

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Contact ACE Cash Express Inc.

https://www.acecashexpress.com/
(972) 550-5000
[email protected]
1231 Greenway Drive, Suite 600 
Irving TX 75038
ACE Cash Express Inc.
ACE Cash Express Inc.

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