NPS GROUP Debt Collection Complaint

Communication tactics frequent or repeated calls

NPS GROUP Debt collection department,

I do not know Communication tactics Frequent or repeated calls Virginia

I am getting repeated calls from -. The message left on my voice mail is a recorded message from " NPS ''. They have never identified who they are, who they are representing, and the nature of the call. If I owe a debt, I want something in WRITING that states who they are, who they are collecting for, and the nature of the debt. I do n't think that 's too much to ask. I will NOT give ANY personal information over the phone until I have all of this information in writing because I do n't know who they are. They can not expect me to give out personal information over the phone without proof of debt.

NPS GROUP customer in Virginia
Oct 21, 2015

* Source: CFPB Complaint Database

NPS GROUP response to complaint:
Untimely response

Created with Highcharts 4.2.3NPS GROUPCommunication tacticsSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tacticsSource: Consumer Financial Protection Bureau

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