Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

ID prepaid card Managing, opening, or closing account Connecticut

I have a Rushcard account, which I opened -/-/2015. I have been adding funds to the card without any issues, However, on - -, 2015, I added a total of $1000.00 to the card - - separate transactions of $500.00 each ). There is no record of the the reload that I made on - -. On - -, I added another $500.00 to the card, which is also not being reflected when I call Rushcard 's card services automated line. I called the company on - - and was able to speak with a representative who told me that they were updating their systems and that the system would be working by - - on - -. I checked my balance again on - -, and my balance was still -. I called Rushcard again and spoke with a representative who asked me for all of the numbers on the receipt, including a transaction number. Once I read every number on the receipt, I was informed that none of those numbers were recognized by their system. She then told me to go back to the retail outlet where I reloaded the card to ask them for the transaction number, I did and was told by the store manager that the numbers on the receipt should suffice for Rushcard to identify my reload. I called Rushcard again on - - and told the representative what the store manager said, and at that time the representative told me that she would escalate my complaint. Since -, I have not received a response from Rushcard, and to make matters worse, I have called card services at Rushcard at least 30 times since then. When I press " - '' for a representative, the phone rings once or twice and then I am disconnected. The automated system is still reflecting a - balance on my account.