Consumer Portfolio Services Debt Collection Complaint

Auto Communication tactics frequent or repeated calls

Consumer Portfolio Services Debt collection department,

Communication tactics Frequent or repeated calls Illinois

- Consumer Portfolio Services has called my place of work several times a day, several days in a row. He interrogates my support staff of my whereabouts when they tell him I am not available and even asked them for my cell phone number, which they already have. He even yelled at - my receptionists, when she told him I was not in. This afternoon, after being told I was in a meeting with a -, he strongly insisted to speak with me. I excused myself for a moment to let - - know I was in a meeting with a - ; and he was rude and yelling at me. He tried to speak over me as I was telling him that I was not going to have a conversation with him at that time. He began talking over me again by stating that the call is being recorded. I said, ok, the call is being recorded, he stated yes can you verify your last - digits of your social security, I said I do not wish to have you call my job, at which time I hung up. This representative has been leaving very cryptic messages with my staff, intimidating my staff to the point where they interrupted my during a meeting. As I see it, they are in violation of the Fair debt collection act because he calls my place of work at least - times per day. There was a time he called and left no information, just said he would call back in the afternoon. He intimidated my office staff to get me on the phone.

Consumer Portfolio Services customer in Illinois
Oct 21, 2015

* Source: CFPB Complaint Database

Consumer Portfolio Services response to complaint:
Closed with explanation

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