TD Bank Credit card department,
I signed up for a - through TD Bank under promotional terms. The offer was a $200.00 cash rewards bonus reflected on the account in 6-8 weeks after spending $1500.00 in total net purchases within 90 days of account opening. I met the promotional spending terms by my - - statement ( well within 90 days of account opening ). By the terms of the offer, I should have received the cash rewards bonus no later than 8 weeks from - -, which would be - -. I have not received the bonus. I have sent ~- secure emails and called ~- times. TD Bank always has a different story. When I called in -, I was told I would see the bonus on my - statement. That did not happen. When I called today ( - ), I was told the bonus would post 6-8 weeks after the first 90 days. However, this is not how the offer terms are written, and at this point the bank seems to be doing anything it can to avoid honoring the terms of the offer.
TD Bank customer in New York
Oct 21, 2015
* Source: CFPB Complaint Database
TD Bank response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.tdbank.com/ |
Phone | (856) 751-2739 |
Address | 1701 Marlton Pike E Cherry Hill NJ |
TD Bank | |
TD Bank |
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