Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Other mortgage Application, originator, mortgage broker Maryland

Back in -, 2015 I was checking the options to refinance my single family house mortgage of $630000.00. After watching the Quicken Loans TV advertising, I decided to find more information about my chances of refinancing. Since I begun checking the loan options with this company, starting - -, 2015, I was persuaded by their very persistent representative - - ( -- Phone : ( - ) - - ), to send him my two years tax returns. After a day or two he called me back and told me that I 'm certainly qualified to begin the process. -/-/- the process begun ( Loan : - ), through which I was recklessly dragged for almost 4 months through several of QL associates, who tossed me blatantly from one to another, with repeated documents requests. They continued to extend the date for their decision, up until yesterday - -, after my repeated requests to find out about the loan application status, I received a totally ridiculous and irresponsible answer : QL could n't match a home loan with my current needs. Prior to this message, on the same day, I got another response to my question placed onMY QL online board on - -. The message was somewhat strange, but nevertheless different. The message notified me that all Jumbo Loans applications that were submitted after - - are being affected with new rules. I did n't understand how this could 've been related to me, since I begun the process -/-/-. At the end of the same day I got an email from the same gentlemen, I begun the process with - - -, with the message of denial. Later I got a call from another rep with the same message, who did n't want to disclose the reasons for their decision, as well as did n't want to reveal the name of the underwriter to enable me to appeal their decision.