GM Financial Consumer Loan Complaint

GM Financial Consumer loan department,

Vehicle loan Managing the loan or lease Ohio

I obtained a loan with GM Financial in -/-/- for over -. On - -, the car was totaled. My insurance company received a payoff in the amount of approximately -. They offered $14000.00 which was credited to my account on -/-/-. I was past due in my payments and an amount of $1500.00 would have brought me current on - -. We are now in - and I checked my account which stated I am still past due with a total amount due of $1500.00. I have spoken to numerous agents '', all who have told me that I am still past due because the monies received came from a - party and not me. I raised numerous scenerios, all which irritate the agents '' more at which one in particular ( -, agent - ) told me the real reason why she is not going to work with me about my concern is because my account is coded as a do not contact and I ask too many questions and I have


harsh tone ''. These are the questions I asked:1. SO if the check came from an uncle I would be considered late? - no because he is not a company2. If the check was for the full amount would the late fees be returned to - and I will still be responsible for the late fees? - no ( no reson was given, it was at this point they begin to argue with the terms of my agreement ) 3. If I received the monies from - - and sent the payment myself then would I still be considered late? - no, because we got the money from you. Here I am, unable to get a car because this company wants to be retaliatary and continue to code me as past due. Agent - stated he can not give me anything in writing regarding how they process payments because there is not one available, and other agents have said things from, call an attorney, we already spoke to you about this, or wanting to argue that I still owe because the full amount was not received, which was not the issue in the first place. The issue is how can I continue to be past due on a loan that had a minimum payment due of $1500.00 but they received payment of $14000.00?