Flagstar Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Flagstar Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

Flagstar Bank has sent - letters demanding that I provide a proof of policy for hazard insurance. I spoke with them after the first letter, and indicated that the insurance had been renewed and they spoke with the insurance company. I was told all is fine. Now, weeks later I receive a demand for insurance or to pay $6300.00. The insurance on the property has never lapsed, never been in danger of lapsing, and they have been provided all normal documentation by my insurance company, and they have spoken with them!

Flagstar Bank customer in Texas
Oct 13, 2015

* Source: CFPB Complaint Database

Flagstar Bank response to complaint:
Closed with explanation

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