U.S. Bancorp Credit Card Complaint

Advertising and marketing

U.S. Bancorp Credit card department,

Advertising and marketing New Jersey

I am preparing to take a trip out of the country. I went to website for my credit card to determine if my card has - transaction fees. According - there is an underlined link that states No - Transaction Fees ''. However, when you click on that link - it brings up a fee table that shows there is a - transaction fee of 2 or 3 %, depending upon whether the transaction is in US dollars or a - currency. I then called the customer service center for US Bank, and got a series of confusing answers, then a response that my account had no fees. I requested that the agent request that the misleading information be removed from the company website, but lack confidence that this will actually happen. I am concerned that if I use the US Bank - - - - in a - country that I will end up with transaction fee charges and that the bank will point to the publicly posted fee schedule.

U.S. Bancorp customer in New Jersey
Oct 13, 2015

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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