Ford Motor Credit Company Consumer Loan Complaint

Ford Motor Credit Company Consumer loan department,

Vehicle lease Taking out the loan or lease Florida

In - I received a letter in the mail from Ford. The letter contained my lease account number, make, model, year and balance of my current leased vehicle. The letter also had an offer from Ford - in large letters : Enjoy new. NowBuy or lease a new vehicle with Ford Credit and Ford will make up - payments on your car lease. - See letter from Ford attached ) Based on this letter, I went to Ford and turned in my car 3 months early, leased a new Ford and financed through Ford credit. The payments on my -/-/- Escape were $240.00 ; payment on my new lease vehicle, a -/-/- Escape is $570.00. At time of purchase I asked about the $740.00 due to me from Ford. I was told by finance at Ford - that since I had already paid all my lease payments in advance Ford would issue a refund check ; that never happened. I have made over a dozen calls to Ford Credit, - - and the Ford dealership and all they do is point fingers that it was someone else 's responsibility, not their department. On - separate occasions, and by - different people I was told the check was in the mail, it never came! Last week the sales manager for the Ford dealership I purchased the car from told me he was equally as frustrated with Ford and even their dealership could not get to the correct person or get any consistent answers. I am about to make my third car payment, now I am told not to expect Ford to live up to their commitment to me. I purchased this vehicle solely based on the Marketing letter of early termination from Ford. I have been cheated and mislead by Fords false and misleading advertising.