Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New York

Quicken Loans took $500.00 from my checking account as a Loan Fee '' and said that it would be returned once the loan was approved. They also told me that my union, -, would give me a $500.00 gift card for applying for this refinance mortgage. - has no knowlege of such an offer. NOW I 'm told that the $500.00 was a fee to be used for appraisal ( when this - - assured me that Quicken Loans did not charge for appraisals AND I 'd get a $500.00 gift card from - ). I was told by customer service that the appraisal and other fees were spelled out in some document I signed. This may be but - - stated otherwise. IF Quicken Loans TOOK $500.00 a day from everyone served and only approved - of the applicants, I 'd say this was one - scam! My credit score was above - at the time of the loan request. JUSTICE PLEASE!