Regions Consumer Loan Complaint

Regions Consumer loan department,

Vehicle loan Managing the loan or lease Arkansas

I purchased a - Volkswagen on -/-/- and was financed by Regions Bank. My first payment began -/-/-. To date, I have requested by phone, email, and postal mail that someone from that company to please send me an itemized statement of all payments received and have not received any response. The car payments was not initially behind until -/-/-. I could not understand how the car payments had become behind. I had made several payments in cash at the local branch banks and they were not all calculated correctly even after I submitted receipts of payment. I even emailed the accounts manager at the local branch in - - and there have been no adjustments. This company is continuing to take my money and then report me to all three credit bureau 's as consistently late. I need help!