Fifth Third Bank Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Fifth Third Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Wisconsin

I have a - mortgage with Fifth Third Bank. I pay more than the min payment each month. I also send in a small payment after I make my primary payment for the month. I specifically write both on the memo line of my check and on the mortgage statement principal only ''. Every time I do this Fifth Third Bank applies my extra payment to principal. I then have to go through the exercise every month of calling them and making them reverse it. I do n't understand why if the loan is current and the payment has been made that month I can not make a principal only payment.

Fifth Third Bank customer in Wisconsin
Oct 07, 2015

* Source: CFPB Complaint Database

Fifth Third Bank response to complaint:
Closed with explanation

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