Amex Credit Card Complaint

Identity theft / Fraud / Embezzlement

Amex Credit card department,

Identity theft / Fraud / Embezzlement Colorado

My business partner, - -, had opened up an American Express credit card sometime -/-/- last year, -/-/-. The CC was opened without my consent but included my name and my business name on it : ( can not include my name per instructions above ) and - ( my business ). I hold 50 % of the business and I am the full investor of the business. I was aware of the card because it was presented to me - after it was issued but I never approved of the card/credit. I do not understand how AME- allowed to issue a credit card with my business name and my personal name on it without speaking to me. What truly makes me upset is that AME- allowed - - to cancel my account -/-/- without my knowledge. - cancelled me out so that he could do whatever he wanted to : personal vacations, gas, dining, shopping, you name it. I called AME- many times but they will not give me any info on transactions simply because my account no longer exists -/-/-. - has been making pmts to AME- out of my business checking account ; charges are worth of - and plus, which is effecting my payroll account and business operations overall. Because of - large withdraws from the business account, I was forced to contribute my own personal money into the business to save all accounts and pay my employees on time. I am helpless here. Please help me to resolve this issue

Amex customer in Colorado
Oct 06, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexIdentity theft / Fraud / Embezzlement1.2%58.6%18.4%13.8%1.8%6.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
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