SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Connecticut

I opened a checking account with Suntrust Bank on -/-/- with an opening deposit of ( I think ) $100.00. I never received a debit card. About 1 month later I received a letter apologizing for not sending a debit card and stating that an extra $25.00 would be deposited to my account as a courtesy. I never received a debit card, never received more information from Suntrust, and could not open an online account without the card. -/-/- I received a notice from Suntrust stating my account was overdrawn and that I owed $7.00. I had been charged a monthly fee of $12.00 for 11 months. I called in on -/-/- and was told that my account was now $19.00 in arrears and that they could n't cancel the account unless I flew to a state with a physical branch and cancelled in person after paying what I owed. Finally they granted me credits for $24.00 and said I needed to call again to have my account cancelled. I called on -/-/- and spoke with a Supervisor named -. - stated that she could credit me an additional $48.00 but that the system would n't allow her to credit me the full amount of my opening deposit. She said she would close my account the next day and I would receive a check for $53.00 shortly. On -/-/- I received a statement ( my first ) from Suntrust showing I was again assessed a $12.00 fee on -/-/-. On -/-/- I called Suntrust again and was told my account was closed on -/-/- after the fee was again assessed. There was no explanation for the processing delay.